If your payment didn't go through, it's usually one of a few simple things. Here's how to fix them.
Card declined
Check that the card number, expiry date, security code, and billing address all match exactly what your bank has on file — a mismatched billing address is the most common cause. Then try again.
Payment failed but I was charged
This is almost always a temporary authorisation hold, not a completed charge. It usually clears within 3–5 business days. If it hasn't cleared after that, email us with the date and amount and we'll help you trace it.
Charged twice
If you see two identical charges for one order, contact us with your order number. We'll confirm and refund any genuine duplicate.
Checkout won't complete
Try refreshing the page, clearing your browser cache, or switching browser or device. If you're using a VPN, turn it off and retry.
Still stuck?
Email support@alvette.com with your order number if you have one, and a screenshot of any error message.