Refund policy

Last updated: 19 August 2026

We want you to be happy with your Alvette furniture. If something is not right, this policy explains how returns and refunds work.

90-day returns

You have 90 days from the delivery date to request a return. To be eligible, the item must be unused, in the condition you received it, and packed in its original packaging. Proof of purchase is required.

How to start a return

Email support@alvette.com with your order number and a short description of the issue, including photos if the item arrived damaged. We will confirm whether your return is approved and send you return instructions.

Please do not send an item back before it has been approved — unapproved returns cannot be accepted.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund at no cost to you, including return shipping.

Return shipping costs

Our error (damaged, defective, or wrong item) — we cover return shipping.
Change of mind — return shipping is the customer's responsibility, and any original outbound shipping cost is non-refundable.

Items we cannot accept

Custom or made-to-order pieces.
Clearance or final-sale items, where marked.
Gift cards.
Items returned after 90 days, or showing use, damage, or missing parts not caused by us.

Cancellations

Orders can usually be cancelled before they ship. Email us as soon as possible and we will cancel the order if it has not yet left the warehouse. Once shipped, the return process above applies.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

If more than 15 business days have passed since we approved your refund and you still have not received it, email support@alvette.com.