Shipping policy

Last updated: 19 August 2026

Free shipping

We offer free shipping on all orders. The price you see at checkout is the price you pay — no separate delivery charge.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email with tracking as soon as your order ships.

Delivery time

Estimated delivery is 3–7 business days after dispatch for most addresses. Larger items such as sofas, sectionals, and mattresses may take longer and can ship in more than one box, sometimes arriving on different days. Delivery estimates are not guarantees; carrier delays, weather, and remote addresses can extend them.

Where we ship

We currently ship within the contiguous United States. We are not able to deliver to PO boxes for larger furniture items.

Tracking

Once your order ships you will receive a tracking number by email. If tracking has not updated after 5 business days, email support@alvette.com and we will look into it.

Checking your delivery

Please inspect your order on arrival. If anything is damaged in transit, keep the packaging and send us photos within 48 hours of delivery so we can arrange a replacement or refund. See our Refund Policy for details.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We cannot be responsible for orders delivered to an address entered incorrectly. If you spot a mistake, email us immediately and we will correct it if the order has not yet shipped.

Lost or missing parcels

If tracking shows delivered but you cannot find your parcel, check with neighbours and around your property first, then contact us. We will open an investigation with the carrier.

Contact

Any question about shipping or delivery — email support@alvette.com.